Customer Service

We have a passion for customer service and for this, we need the best people. Our selection system rejects hundreds of potential franchisees per year. We look for people with high standards who take pride in their work.

Our franchisees decide exactly what services they want to offer, in which areas and on which days. We never give franchisees work they do not want. So when we page out a lead, we expect it to be followed up promptly. We expect our Franchisees to turn up on time, wearing a full uniform, and to at least satisfy the customer. Ideally, we aim to amaze them with the quality of our service.

Complaints are carefully monitored, and Jim posts his email address on the public website so that unhappy customers can contact him directly.

Satisfied Customers
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Over 2,400 5-Star Reviews

We're Trusted by 2,400+ Satisfied Customers

Danni R
Danni R
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We desperately needed new screen doors, and the Jim's Security Doors team did not disappoint. Really quick turnaround from quote to installing the new doors and we are loving the added privacy that the new front door security door provides. You can't beat Tim's wonderful service, I would highly recommend using Jim's Security Doors for all your security door needs. A+++ service all the way - you can't go wrong with Jim's Security Doors.
Robert H
Robert H
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We recently had a new security door installed at our home by Jim's Security Doors. We couldn't be happier with both the door and the installation. He was very professional, arrived on time and got the job done efficiently. Our thanks and appreciation to Jim's.
Wendy C
Wendy C
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I would highly recommend Jim’s Security Doors. My initial enquiry was responded to promptly and we had the quote the following day and an order placed. I was pleasantly surprised that we placed the order 2 weeks before Christmas and it was installed before the holiday period. The door is a great improvement on the one it replaced.
Stewart E
Stewart E
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We needed a new security door and the staff at Jim’s screens & Security doors came and measured up, gave us an excellent very competitive price and installed the door within two weeks. Thanks guys for your prompt and efficient work.
Jhon R
Jhon R
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Great job Jim’s Security Doors team. Very competitive price with quality materiel and quick service. I would highly recommend Jim’s Security Doors. Very friendly team. Thanks again Jim’s Security Doors Melbourne
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Ready for enhanced safety and style? Contact Jim’s Security Doors & Screens for top-quality, custom solutions. As part of the trusted Jim’s Group, we proudly offer the Jim’s Group Work Guarantee.

Don’t compromise on security or service. Click here or call now for your free quote and join the Jim’s family, where your satisfaction is our promise!